A Note From our Founders
To our Fish Fixe Family,
The waves are starting to settle from our Shark Tank debut and we are climbing out of a sea of emails and chat messages from our amazing new customers – like YOU!
First off, we’d like to personally thank YOU for your support of our small business. It truly means a great deal to us that you spent your hard-earned money on our seafood service and we can’t wait to get our products into your kitchen OR delivered to that special someone that you sent a box to.
Secondly, we sincerely appreciate your grace and understanding in regards to our temporary shipping schedule. While we wish we could have stuck to our normal weekly turnaround on orders – Shark Tank (as you can imagine) requires special handling and we are going through extra precautions to make sure that your order arrives in pristine condition. We did our best to communicate our plan pre-purchase in our store as well as in order confirmation emails as we realize 3 weeks is a long time to wait for your Fish Fixe! Good news, the expansion to our new distribution centers is going smoothly and as planned we will begin preparing orders the week of 11/29 for shipment during the first weeks of December.
So when will your box ship?
By the end of next week, we will have a set ship date for your box and will communicate your ship date via email.
Here’s what you can expect next:
- When your box ships, you will receive an automated tracking notification that will allow you to track your order in transit
- All shipments will arrive via FedEx or UPS Home delivery within 1-2 days of shipping
- Should you need to adjust your ship date – we are happy to accommodate! Please just send us an email and we can make the necessary changes for you! firstname.lastname@example.org
Again, we are so very happy to have you in the Fish Fixe Family and we look forward to serving you and yours with heart-healthy seafood proteins!
Please reach out to our team if you have any questions, concerns, or just would like to say Hi! We are standing by!