FAQ
Your most frequently asked questions about Fish Fixe. If there should still be any questions left, don’t hesitate to contact us.
GENERAL
Fish Fixe is a frozen seafood delivery service specializing in perfectly portioned, premium seafood products that have been frozen at the peak of freshness.
shop.FishFixe.com includes options to curate your own 16-portion box, or let our Fishmonger select your 16 portions for you. We also offer a Half Pack (8 portions), Pack and a Half (24 portions) and our very popular Cake Sampler. Our 16 portion boxes feed two people fish, two times a week for a month.
We offer a variety of fish including salmon, shrimp, scallops, mahi, cobia and more.
Absolutely not! You may place a one time Fish Fixe order or set up a recurring orders and save 5% – but don’t worry you can easily pause, cancel or edit your recurring orders at any time without penalty! Remember, free shipping applies to ALL orders.
Recurring orders may be paused or cancelled at any time for any reason. You may also move back your delivery date to fit within your schedule, and before your order reoccurs, you can adjust the products. All of these changes can be managed through your member portal or by emailing: contact@fishfixe.com
16 portions allows two adults to get their recommended two servings of seafood per week for an entire month. If you have more than two seafood lovers in your house you can always double up or make your order recurring every two weeks! We also offer a Pack + a Half which is 24 portions of your preferred fish. If you have a special request or want to double up your order please email us – we’d love to help you out! contact@fishfixe.com
Product Questions
Yes! On the backside of the product bag, you’ll find 2-3 recipes created with that specific protein in mind. The recipe is intended to be fool-proof and allow our customers to be successful in the kitchen. For more recipes, and ones that cater to the novice and expert home chef, visit The Fish Fixe Kitchen.
A portion is a cut of fish taken from a whole fillet. All of our portions are 6 oz. because we believe that it is the perfect sized entree portion.
Great question!
We believe that “Freshness can be Frozen” when you properly harvest and care for seafood. Our fish are caught, portioned and frozen within hours of leaving the ocean. We literally freeze in the freshness. We also prefer the convenience of frozen over fresh because frozen means less waste as home cooks can defrost only what is needed and save the rest for later.
Our background is in the seafood processing and distribution business and we know first hand how a complicated distribution system takes its toll on seafood. By the time most seafood makes it to the big retailers it can be a week or two past its harvest date. You may have noticed the (PF) designation by many of the seafood selections at your local market. The (PF) means that the fish fillet has been previously frozen and thawed for sale. In practical terms, if that fish was properly harvested and frozen immediately it could be almost as fresh as the day it was caught, but how long has it been sitting in that seafood case? The answer is – you just won’t know.
BOTH! We believe there needs to be a balance of aquaculture and sustainable fishing practices to protect and preserve our natural resources and continue to feed a growing population.
All of our proteins are untreated: No Antibiotics – No GMO’s – No Chemicals – no additives EVER!
You can read more about our current selection here.
Our Wild Caught selections include:
Red Snapper, New England Scallops, Mahi, Gulf Shrimp, Icelandic Haddock, Alaskan Salmon
Our Farm Raised selections include:
Norwegian Salmon, Ocean Raised Cobia and Freshwater Rainbow Trout
*All our aquaculture partners are certified by Best Aquaculture Practices and Aquaculture Stewardship Council, the two leading U.S. certifications.*
Fish Fixe Boxes comes with 8 proteins, and 2 portions per bag. That’s (16) 6 oz. portions of premium seafood. The price is $159 for a Fish Fixe Box and $169 for a Fixe Your Own Box – ALL BOXES SHIP FOR FREE
Yes! We offer rewards for our loyal customers who love to share Fish Fixe!
Yes! Each product bag has thaw and prep instructions displayed on the back of the bag. Lost your bag? No problem! Click on the button below to find all prep instructions.
We do not sell sauces (yet). In November of 2021, we fed the Shark Tank judges a shrimp cocktail sauce, a recipe our Founder and Resident Chef, Melissa, created. If you want to make this sauce at home, visit the Fish Fixe Kitchen!
We do have a Fish Fixe spice blend that you can add to your order- goes great on all of our proteins as well as many of your other favorite meat and vegetables! You can find the Fish Fixe spice blend as an add-on at check out. Please visit: shop.fishfixe.com
You can also find our favorite seafood sauces, seasonings and marinades here.
All of our fish and shellfish arrive in their natural state, just portioned and frozen. We leave the seasoning up to you!
You can reference the FDA website for dietary information for the individual proteins. You will want to multiply the values by (2) as our proteins are 6 oz.
You can find the ingredient list and nutritional information for our cakes here. In 2023, our Salmon Cakes recipe was updated to include 20% less sodium!
Our Cakes are not gluten free. You can find full nutritional information here.
Shipping
We ship to all 48 contiguous states – for FREE! We do not ship to Alaska, Hawaii or Canada.
We ship weekly on Monday, Tuesday and Wednesday. Orders ship in the order they are received.
You will receive a tracking notification when your order ships, along with a notification when your box is out for delivery.
Fish Fixe ships perishable items, so there can be times when a box will arrive thawed. If your box takes longer than 2 days to arrive
Orders should be inspected upon delivery and claims should be requested within 12 hours of delivery by emailing contact@fishfixe.com. Please send a photo of your products and packing slip when making a claim. All products should arrive frozen and maintained a refrigerator-like temperature.
With that said, if you aren’t happy, then we aren’t happy. If we missed the boat, we will make it right. Email us at contact@fishfixe.com with any questions.
We’ve got shipping covered on ALL orders.
Please send an email to contact@fishfixe.com immediately after receiving your box. Please include a photo of the thawed product, how many bags of dry ice were included, and any details on its delivery.
Our boxes are packed with enough ice plus extra to keep the products cold for the 1-2 day shipping journey, but things do happen and we always want to make sure our customers enjoy the fish they ordered.
If you are missing a product, please email contact@fishfixe.com with a photo of the bags you did receive, plus your packing slip.
We will either issue you a refund for the missing product, or ship out the missing product.
Account Management
Please log into your account here to review your product selections and previous orders.
If you have any questions or want to verify your product selection changes please email us at contact@fishfixe.com.
In November of 2022, we rolled out a new customer platform. All existing customers needs to re-set their password to visit their profile and existing orders. To re-set you password, please visit here. Please use your email address already affiliated with your Fish Fixe account.
We promise it won’t take more than a couple minutes.
If you are a new customer and would like to set up a log-in, please visit here.
All recurring orders created after 2/16/23 will be eligible for our “Subscribe and Save” Subscription Program. When you start a subscription, you will now receive 5% off every recurring order! It’s our way of saying THANK YOU! Don’t worry, you will still be able to pause, skip or cancel at anytime!
*Subscribe and Save does not apply to customers with recurring orders created prior to 2/17/2023- you are grandfathered into your (lower) pricing before the February 2023 price increase. If you have any questions or concerns with your account, please reach out to our Customer Care Team- contact@fishfixe.com