Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don’t hesitate to contact us.

GENERAL

Fish Fixe is a seafood delivery service specializing in perfectly portioned, premium seafood products that have been frozen at the peak freshness.  Our shop includes options to curate your own 16-portion box, or let our Fishmonger select your 16 portions for you.  We also offer a half pack and pack and a half.   Our 16 portion boxes feed two people fish, two times a week for a month.  

Absolutely not! You may place a one time Fish Fixe order or set up a recurring order – but don’t worry you can easily pause, cancel or edit your recurring orders at any time! Remember, free shipping applies to ALL orders.

Recurring orders may be paused or cancelled at any time for any reason.  You may also move back your delivery date to fit within your schedule.  All of these changes can be managed through your member portal

16 portions allows two adults to get their recommended two servings of seafood per week for an entire month.  If you have more than two seafood lovers in your house you can always double up or make your order recurring every two weeks! We also offer a Pack + a Half which is 24 portions of your preferred fish. If you have a special request or want to double up your order please email us – we’d love to help you out! contact@fishfixe.com

Product Questions

A portion is a cut of fish taken from a whole fillet.  All of our portions are 6 oz. because we believe that it is the perfect sized entree portion.

Great question!

We believe that “Freshness can be Frozen” when you properly harvest and care for seafood. Our fish are caught, portioned and frozen within hours of leaving the ocean.  We literally freeze in the freshness.  We also prefer the convenience of frozen over fresh because frozen mean less waste as home cooks can defrost only what is needed and save the rest for later.

Our background is in the seafood processing and distribution business and we know first hand how a complicated distribution system takes its toll on seafood.  By the time most seafood makes it to the big retailers it can be a week or two past its harvest date.  You may have noticed the (PF) designation by many of the seafood selections at your local market.  The (PF) means that the fish fillet has been previously frozen and thawed for sale.  In practical terms, if that fish was properly harvested and frozen immediately it could be almost as fresh as the day it was caught, but how long has it been sitting in that seafood case?  The answer is – you just won’t know.

 BOTH! We believe there needs to be a balance of aquaculture and sustainable fishing practices to protect and preserve our natural resources and continue to feed a growing population.  

 

All of our proteins are untreated: No Antibiotics – No GMO’s – No Chemicals 

You can read more about our current selection here.

 

Our Wild Caught selections include:

Red Snapper, New England Scallops, Mahi, Gulf Shrimp, Icelandic Haddock, Alaskan Salmon, Wild Caught Catfish

 

Our Farm Raised selections include:

Norwegian Salmon, Ocean Raised Cobia, Freshwater Rainbow Trout and Grouper

 

*All our aquaculture partners are certified by Best Aquaculture Practices and Aquaculture Stewardship Council, the two leading U.S. certifications.*

Fish Fixe Boxes comes with 8 proteins, and 2 portions per bag.  That’s (16) 6 oz. portions of premium seafood. The price is $149 for a Fish Fixe Box and $159 for a Fixe Your Own Box – ALL BOXES SHIP FOR FREE!

Yes! We offer rewards for our loyal customers who love to share Fish Fixe!

Click here.

Yes! Each kraft bag has printed thaw and prep instructions on the back of the bag. Lost your bag? No problem! Click on the button below to find all prep instructions

Click here

We do not sell sauces (yet). In November of 2021, we fed the Shark Tank judges a shrimp cocktail sauce, a recipe our Founder and Resident Chef, Melissa, created. If you want to make this sauce at home, visit the Fish Fixe Kitchen

We do have a Fish Fixe spice blend that you can add to your order- goes great on all of our proteins as well as many of your other favorite meat and vegetables!  You can find the Fish Fixe spice blend as an add-on at check out. 

All of our fish and shellfish arrive in their natural state, just portioned and frozen.  We leave the seasoning up to you!

 

You can reference the FDA website for dietary information for the individual proteins.  You will want to multiply the values by (2) as our proteins are 6 oz.

You can find the ingredient list and nutritional information for our cakes here.  Our Salmon Cakes recipe has recently been updated to include 20% less sodium! 

Our Cakes are not gluten free. You can find full nutritional information here

Shipping

We ship to all 48 contiguous states – for FREE! We do not ship to Alaska, Hawaii or Canada.

All Fish Fixe boxes are shipped via FedEx Ground Home Delivery in 100% curbside recyclable boxes. The boxes are packed with dry ice to ensure proper temp upon delivery.

UPDATED SHIPPING SCHEDULE:

We ship weekly on Monday, Tuesday and Wednesday.  Orders ship in the order they are received.

You will receive a tracking notification when your order ships.

Orders should be inspected upon delivery and claims should be requested within 12 hours of delivery. With that said, if you aren’t happy, then we aren’t happy. If we missed the boat, we will make it right. Email us at contact@fishfixe.com with any questions.

We’ve got shipping covered on ALL orders.

Account Management

Please log into your account here to review your product selections and previous orders. 

If you have any questions or want to verify your product selection changes please email us at contact@fishfixe.com.  

In November of 2022, we rolled out a new customer platform.  All existing customers needs to re-set their password to visit their profile and existing orders.  To re-set you password, please visit here. Please use your email address already affiliated with your Fish Fixe account. 

We promise it won’t take more than a couple minutes. 

If you are a new customer and would like to set up a log-in, please visit here.