Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don’t hesitate to contact us.

GENERAL

Fish Fixe is a seafood delivery service specializing in perfectly portioned, premium seafood products that have been frozen at the peak freshness. 

Absolutely not! You may place a one time Fish Fixe order or set up a recurring order – but don’t worry you can easily pause, cancel or edit your recurring orders at any time! Remember, free shipping applies to ALL orders.

Recurring orders may be paused/cancelled at any time for any reason. You can manage your order inside the member portal. 

Because 16 portions allow two adults to get their recommended two servings of seafood per week for an entire month.  If you have more than two seafood lovers in your house you can always double up or make your order recurring every two weeks!  If you have a special request or want to double up your order please email us – we’d love to help you out! contact@fishfixe.com

Product Questions

A portion is a cut of fish taken from a whole fillet.  All of our portions are 6 oz. because we believe that it is the perfect sized entree portion.

Great question!

We believe that “Freshness can be Frozen” when you properly harvest and care for seafood. Our fish are caught, portioned and frozen within moments of leaving the ocean.  We literally freeze in the freshness.  We also prefer the convenience of frozen over fresh because frozen portions mean less waste as home cooks can defrost only what is needed and save the rest for later.

Our background is in the seafood processing and distribution business and we know first hand how a complicated distribution system takes its toll on seafood.  By the time most seafood makes it to the big retailers it can be a week or two past its harvest date.  You may have noticed the (PF) designation by many of the seafood selections at your local market.  The (PF) means that the fish fillet has been previously frozen and thawed for sale.  In practical terms, if that fish was properly harvested and frozen immediately it could be almost as fresh as the day it was caught, but how long has it been sitting in that seafood case?  The answer is – you just won’t know.

Both! Remember, it’s not wild versus farmed, it’s responsible versus not. All of our proteins are untreated. **No Antibiotics – No GMO’s – No Chemicals – **

You can read more about our current selection here.

Our Wild Caught selections include:

Wild Caught Red Snapper, Wild Caught New England Scallops, Handpicked Lobster Meat, Wild Caught Mahi, Wild Caught Yellowfin Tuna, Wild Caught Shrimp, Wild Caught Icelandic Haddock, Wild Caught Pacific Halibut, Wild Caught Alaskan Salmon, Wild Caught Catfish

Our Farm Raised selections include:

Norwegian Salmon and Ocean Raise Cobia

**No Antibiotics – No GMO’s – No Chemicals – **.

Fish Fixe Boxes come with (16) 6 oz. portions of premium seafood.  The price is $149 for a Fish Fixe Box and $159 for a Fixe Your Own Box – ALL BOXES SHIP FOR FREE!

Yes! We offer rewards for our loyal customers who love to share Fish Fixe!

Click here.

Yes! All of our proteins come with two portions per kraft bag. Each kraft bag has printed thaw and prep instructions on the front. Lost your bag? No problem! Click on the button below to find all prep instructions

Click here.

We do not sell sauces (yet). The sauce we fed The Sharks was our Founder and Resident Chef, Melissa’s recipe. We hope to be sharing it with you soon in the Fish Fixe Kitchen! We do have a Fish Fixe spice blend that you can add to your order- goes great on all of our proteins as well as many of your other favorite meat and vegetables! 

You can also reference this FDA website for dietary information for all  individual seafood proteins.  You will want to multiply the values by (2) as our proteins are 6 oz. 

Fish Fixe Crab Cake and Salmon Cake Nutritional Information and ingredient list can be found here.

Our Cakes are not gluten free. You can find full nutritional information here

Shipping

We ship to all 48 contiguous states – for FREE! We do not ship to Alaska, Hawaii or Canada.

All Fish Fixe boxes are shipped via FedEx Ground Home Delivery in 100% curbside recyclable boxes. The boxes are packed with dry ice to ensure proper temp upon delivery.

UPDATED SHIPPING SCHEDULE:

Due to our distribution center transition, the holidays AND an increase in orders- All orders placed after noon on Friday 11/12/21 will be held until shipping resumes on Monday 11/29/21.

All Shark Tank orders are expected to ship by the first two weeks of December.

Orders should be inspected upon delivery and claims should be requested within 12 hours of delivery. With that said, if you aren’t happy, then we aren’t happy. If we missed the boat, we will make it right. Email us at contact@fishfixe.com with any questions.

We’ve got shipping covered on ALL orders.

Account Management

If you have logged into your member portal and made changes to your product selections or recurring date the updates are effective upon saving. If you have any questions or want to verify your product selection changes please email us at contact@fishfixe.com.  

If you do not have your login information please follow THIS LINK to reset your password.

If you are a new customer, we need to get you set up in our Fish Fixe member portal to ensure easy access to managing future orders. Click here to start- You will be sent a temporary password via email. Once logged in, you will be able to edit your product selections, adjust order dates or make any other changes needed.

Existing users- manager your account here.