Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don’t hesitate to contact us.

GENERAL

Fish Fixe is a seafood delivery service specializing in perfectly portioned, premium seafood products that have been frozen at the peak freshness. 

Absolutely not! You may order a Fish Fixe box as frequently as you please.  Our Fixe Your Own Box option is built on a recurring order platform – but don’t worry you can easily pause, cancel or edit your orders at any time!  Remember, free shipping applies to ALL orders and all Fish Fixe Boxes contain 16 perfect 6 oz. portions of premium seafood.

Recurring orders may be cancelled at any time for any reason.

At Fish Fixe, we just don’t like the “s” word. We have all fallen victim to forced subscriptions and complicated ordering systems and we just don’t like the way that makes us feel. We’ve chosen to incorporate the convenience of subscriptions through our recurring order options and offer a discount for orders placed on the recurring order platform. Recurring orders are completely customizable and may be changed or cancelled at any time with no penalties. We know you will love our seafood and we can’t wait for you to join the Fish Fixe Family!

Because 16 portions allow two adults to get their recommended two servings of seafood per week for an entire month.  If you have more than two seafood lovers in your house you can always double up or make your order recurring every two weeks!  If you have a special request or want to double up your order please email us – we’d love to help you out! contact@fishfixe.com

Product Questions

A portion is a cut of fish taken from a whole fillet.  All of our portions are 6 oz. because we believe that it is the perfect sized entree portion.

Great question!

We are in the seafood processing and distribution business and we know first hand how a complicated distribution system takes its toll on seafood.  By the time most seafood makes it to the big retailers it can be a week or two past its harvest date.  You may have noticed the (PF) designation by many of the seafood selections at your local market.  The (PF) means that the fish fillet has been previously frozen and thawed for sale.  In practical terms, if that fish was properly harvested and frozen immediately it could be almost as fresh as the day it was caught, but how long has it been sitting in that seafood case?  The answer is – you just won’t know.

We believe that “Freshness can be Frozen” when you properly harvest and care for seafood. Our fish are caught, portioned and frozen within days of leaving the ocean.  We literally freeze in the freshness.  We also prefer the convenience of frozen over fresh because frozen portions mean less waste as home cooks can defrost only what is needed and save the rest for later.

Both!

Our Wild Caught selections include:

Wild Caught Red Snapper, Wild Caught New England Scallops, Handpicked Lobster Meat, Wild Caught Mahi, Wild Caught Yellowfin Tuna, Wild Caught Shrimp, Wild Caught Icelandic Haddock, Wild Caught Pacific Halibut, Wild Caught Alaskan Salmon

Our Farm Raised selections include:

Norwegian Salmon, Texas Redfish, Crawfish Tail Meat

**No Antibiotics – No GMO’s – No Chemicals – **

Fish Fixe Boxes come with (16) 6 oz. portions of premium seafood.  The price is $139 for a Fish Fixe Box and $149 for a Fixe Your Own Box – ALL BOXES SHIP FOR FREE!

Yes! We offer rewards for our loyal customers who love to share Fish Fixe!

Click here.

Yes! All of our proteins come two portions per kraft bag. Each kraft bag has printed thaw and prep instructions on the front. Lost your bag? No problem! Click on the button below to find all prep instructions

Click here.

Shipping

SHIPPING UPDATE: Due to distribution inefficiencies brought on by COVID-19 we are temporarily suspending deliveries to Oregon and Washington state. We apologize for the inconvenience.

We ship to all other 46 contiguous states – for FREE! We do not ship to Alaska, Hawaii or Canada.

All Fish Fixe boxes are shipped Fed Ex Ground in styrofoam shippers. The boxes are packed with dry ice to ensure proper temp upon delivery.

WE SHIP ON MONDAYS AND WEDNESDAYS.

Weekly order cutoff is Sunday at 11:59 CST. All orders in the cue by Sunday at 11:59 CST will ship either Monday or Wednesday of that week.

All shipments to Zones 1-3 will arrive next business day.  All other shipments will arrive between 2-3 business days.

Why we ship on Mondays and Wednesdays:

  • To increase the efficiency of the dry ice by avoiding weekend delays
  • To be on call and ready should you have any issues with your package.

Orders should be inspected upon delivery and claims should be requested within 12 hours of delivery. With that said, if you aren’t happy, then we aren’t happy. If we missed the boat, we will make it right.

We’ve got shipping covered on ALL orders.

Account Management

If you have logged into your member portal and made changes to your product selections or recurring date the updates are effective upon saving, yet will not display in real time. If you have any questions or want to verify your product selection changes please email us at contact@fishfixe.com.  

  **We are sorry for the temporary inconvenience. Our member portal is still in development and product and date change selections are reflected on the account after a 15-20 minute delay**

WE SHIP ON MONDAYS AND WEDNESDAYS.

Weekly order cutoff is Sunday at 11:59 CST. All orders in the cue by Sunday at 11:59 CST will ship either Monday or Wednesday of that week.

All shipments to Zones 1-3 will arrive next business day.  All other shipments will arrive between 2-3 business days.

Why we ship on Mondays and Wednesdays:

  • To increase the efficiency of the dry ice by avoiding weekend delays
  • To be on call and ready should you have any issues with your package.